I'm a graphic interaction ux product designer coming from over a decade of experience working with software companies that have partnered with brands such as Nike, The North Face, Oakley, Under Armour, and Sonos.
I'm a cofounder of the Front Conference, a product design & management conference. I'm also a Director of Product Hive with over 5,000+ product designers and managers.
Lead a human-centered product development department through user research, qualitative and quantitative data, customer research, visual design, prototyping, and usability testing. Increased chat consumer satisfaction from 7 to 9 (out of 10). Increased chat consumer awareness of all features to 100%. With more than 50,000 certified product experts in all major verticals Needle has powered over 8 million live conversations.
I believe that user-experience design is more than an artifact or deliverable of "customer thinking". It is an inclusive process that promotes risk-taking and accountability. Understanding people, culture, and the human experience is necessary to designing and driving UX value within organizations. Additionally, creating a UX culture within a company is paramount in bridging the gap between technology and people.
